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Title details for Difficult Conversations by Douglas Stone - Available

Difficult Conversations

by Douglas Stone
Bruce Patton
Audiobook
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We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving
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Publisher: Books on Tape Edition: Abridged

OverDrive Listen audiobook

  • ISBN: 9780307933225
  • File size: 163810 KB
  • Release date: November 2, 2010
  • Duration: 05:41:16
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Formats

OverDrive Listen audiobook

subjects

Business Family & Relationships Nonfiction Self Help

Languages

English

We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving
Expand title description text
Business Family & Relationships Nonfiction Self Help