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Title details for Difficult Conversations by Douglas Stone - Available

Difficult Conversations

by Douglas Stone
Bruce Patton
ebook
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Expand title description text
Publisher: Penguin Publishing Group

OverDrive Read

  • ISBN: 9781101496763
  • Release date: November 2, 2010

EPUB ebook

  • ISBN: 9781101496763
  • File size: 1521 KB
  • Release date: November 2, 2010
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Formats

OverDrive Read
EPUB ebook

subjects

Business Psychology Self-Improvement Nonfiction

Languages

English

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Expand title description text
Business Psychology Self-Improvement Nonfiction